Return Policy

Return Policy

Thank you for shopping at Adora Fashion Mi. If you are not entirely satisfied with your purchase, we are here to help you with the return process. We offer a straightforward 30-day return window.

Handling Time (Order Processing:

Timeframe: 24 to 48 Hours 

All orders are processed and packed within 24 to 48 Hours (excluding weekends and public holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Transit Time (Delivery Duration:

Timeframe: 3 - 5 Business Days Domestic Italy

Once shipped, your package will typically take between 3 to 5 business days to arrive at your doorstep, depending on your location and local courier services.

Delivery Countries:

Where We Ship: We are ship Domestic and International 

Duties & Taxes

What to Expect: All applicable taxes and duties are included in the product price.

You do not have to worry about any hidden charges or extra tax payments at the time of delivery. The price you see at checkout is the final price you pay

( All applicable taxes and duties are fully covered and paid by Adora Fashion Mi. The price you see at checkout is the final price you pay. Customers will not be charged any additional customs fees, tariffs, or taxes upon the delivery of their order. )

1. 30-Day Return Window

You have exactly 30 days after receiving your item to request a return. If 30 days have passed since your delivery date, we unfortunately cannot accept your return.

2. Return Eligibility & Conditions

To ensure your return is accepted, please make sure the item meets the following criteria:

  • The item must be in the same condition that you received it.
  • It must be unworn, unused, unwashed, and unaltered.
  • It must have all original tags still attached.
  • It must be in its original packaging.
  • You will need to provide the receipt, order number, or proof of purchase.

3. How to Start a Return Process

To initiate a return, please follow these steps:

  1. Contact our support team at AdoraMilanoGroup1of1@gmail.com with your order number.
  2. Once your return request is evaluated and approved, we will send you a return shipping label, along with detailed instructions on how and where to send your package.
  3. Important Note: Items sent back to us without first requesting a return will strictly not be accepted.

4. Return Shipping Cost

  • Customers are responsible for paying their own shipping costs for returning the items, unless the item received was damaged, defective, or incorrect upon arrival.
  • Return shipping labels provided by us during the process will follow our designated carrier guidelines.

5. Product Damages and Issues

Please inspect your order immediately upon reception. Contact us at AdoraMilanoGroup1of1@gmail.com right away if the item is defective, damaged, or if you receive the wrong item. Please share a clear photo or video of the damage along with your order number so we can arrange a proper replacement return for you.

6. Non-Returnable Items

For hygiene and safety standards, the following items cannot be returned:

  • Any clothing or footwear that shows signs of wear, outdoor use, or missing original brand tags.
  • Intimate items, pierced earrings, and hair accessories.

  • Sale Items & Gift Cards: Unfortunately, we cannot accept returns on sale items, clearance products, or gift cards.

7. European Union 14-Day Cooling Off Period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. The item must still fulfill all the conditions mentioned in Section 2 (unworn, with tags, and original packaging).

8. Contact Us For Return Queries

If you have any questions regarding your return, please reach out to us at: